Senior Appointments

Head of Operations – Supported Living

Head of Operations – Mental Health & Learning Disabilities

North West – Home based with regional travel.

£70,000 per annum + £5800 car allowance


  • Experience as a Regional Manager in mental health and/or learning disability services.
  • A proven track record of achieving at least ‘good’ ratings in CQC inspections.
  • Experience leading supported living / residential services
  • Strong commercial awareness.

Compass Associates are delighted to be partnering with a renowned national care provider which specialises in residential, supported living, day services and outreach for young adults with learning disabilities and mental health needs. They are well-established within the sector and are seeking a Head of Operations


As the Head of Operations you will report to the Operations Director and will hold day to day operational responsibility for the Northwest geographical area encompassing 52 homes with the view to this expanding with direct oversight for the regional team. The remit extends from Staffordshire & Shropshire to Manchester of which you will expected to have a considerable presence across. You will also be the RI (Responsible Individual) for Wales. You will be responsible for meeting Registration conditions, through achieving compliance with the relevant regulations (CIW).


  • Ensures effective support, monthly supervision and annual appraisal for all Regional Managers in the area.
  • Help to embed a coaching culture, mentor new Regional Managers and support existing Regional Managers with their professional development.
  • Be visible, carrying out both planned and unannounced visits to services on a weekly basis to establish a culture of visible senior management leadership.
  • Overall responsibility for ensuring all services within the area are staffed at safe levels and delivered cost effectively
  • Monitor absence levels in the area and ensure effective management in line with the organisations policies
  • Ensure any complaints are fully investigated and documented by the Regional Manager.
  • Undertake investigations directly if they involve the Regional Manager.
  • Partake in disciplinary investigations as requested and in partnership with HR.
  • Ensure that the people we support are appropriately safeguarded and staff understand safeguarding /POVA and whistleblowing processes.
  • Ensure vigorous management of all cost lines, particularly sickness and other avoidable staffing costs. Monitor agency expenditure on a weekly basis to ensure this is kept to an absolute minimum
  • Develop and implement quality management and continuous improvement systems. Undertake regular audits of the Regional Managers work and report on quality standards within the region (in line with policy). Develop, oversee and regularly review the implementation of agreed quality improvement plans.
  • Ensure that regulatory standards (CIW, CQC) are maintained and effective monitoring processes are in place to ensure quality. Ensure that person centred processes are embedded in all services in the area with clear systems in place to monitor outcomes for the people we support
  • Champion continuous improvement and the implementation of best practice such as Person Centred Active Support, STOMP, PBS (where appropriate) and the national PMLD standards
  • Prepare regular performance reports for the Operations Director as required. Report on progress against regional development plan target, overall operational performance and key risks. Ensure that all reports for care managers and other stakeholders are of high quality and produced in a timely manner
  • Support the embedding of an open and transparent culture in services across the region leading to trust in the organisation and it’s reputation. In particular ensure there are strong relationships with commissioners, care managers and community learning disability teams. Ensure there is excellent communication and involvement with families
  • Ensure the planning, developing and delivery of new services in the area is performed to a high standard to meet the short and medium terms objectives of the organisation


  • Extensive senior multisite social care operational management experience
  • A sound working knowledge of learning disabilities / mental health
  • A demonstrable track record of leading excellence and continuous improvement in service delivery and financial performance across services for adults with learning disabilities.
  • A highly effective leadership style and a demonstrable track record of developing high performing teams and a culture of excellence.
  • Strong personcentred values and demonstrable experience of developing best practice. Extensive experience of leading excellence in quality and regulatory compliance, including effectively managing serious incident
  • Extensive experience of successfully opening new services and integrating services from other organisations
  • Strong external and internal stakeholder management.
  • Driving licence and access to a vehicle.


Two stages: First stage interview will be a more informal in style and consist of an interview over Teams with the Operations Director. The second stage will consist of a presentation with the Operations Director and Chief Operating Officer.


Compass Associates Ltd is acting as a Recruitment Consultancy for this permanent vacancy; we offer £200 of John Lewis vouchers for each successful recommendation.


If you would like to be considered for this exciting opportunity or would like to request a full job description, please contact Adam Brenton on 0161 667 6555 or alternatively email [email protected]

Adam Brenton - Compass Associates
Specialist Care

Adam Brenton (FREC CertRP)

Director - Senior Appointments (North)

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