Compass Associates supported a family-owned Elderly Care provider with the hire of an Operations Director for the business.

Following an accelerated period of growth, both organically and via targeted M&A, the provider was looking to continue to grow the number of homes from 15 to 25, and as such needed a hands-on Operations Director to support this sustained period of growth.

Compass Associates were mandated this critical hire on account of the relationship with the Chair (owner) and the Chief Executive Officer, who had used the teams’ services in the past.

The client was very clear that the successful candidate would be someone with a background in managing acquired homes, had previously managed a remit of at least 25 homes, needed to be nurse-qualified and financially literate, as a number of the acquired homes were failing services so would need to be turned around in order to ensure success. In addition, strong knowledge of the North of England was essential, owing to the location of many of the services already in the portfolio.

Following the brief closely, Compass Associates were able to submit five prospective profiles closely meeting the clients’ expectations, which subsequently resulted in a two-stage interview process where candidate initially met the Chair and the Managing Director, before then meeting the Chair again for the final stage. A first-time hire was made.