Compass Associates’ interim division were referred to an Elderly Care provider who focussed on the provision of nursing care, to support a critical hire at the organisation.

Recently given a closure notice following a poor CQC rating, the provider had initially secured an interim option who had only lasted two weeks in the role. Owing to the urgency in the need to turn the service around, the CQC parachuted in an interim Manager who referred Compass Associated to the home to undertake a quick-fire search for an interim option who specialised in turnaround and troubleshooting.

The brief provided from the client stipulated that the successful interim would have an established background in turnaround projects, which would be evidenced for the CQC to see; someone who had a close working relationship with the Local Authority in the region the home was registered in – in order to turnaround the embargo previously put in place.

Two CV’s were sent matching the brief, resulting in a stringent three-stage process for both candidates: the first call was with the advisor who had been put in place at the home by the CQC; the second stage involved a call with the business owner, and the final stage involved a call with the Local Authority. The successful candidate was appointed first time, and the entire process from referral to the date the candidate started was completed in less than 18 days.