Compass Associates were asked to support a well-known and respected specialist care provider to source an interim Improvement Director, who would be responsible for turning around a home in the portfolio who was moving into “Inadequate” following the most recent CQC inspection.

Owing to the outstanding relationship between the Specialist Care team at Compass Associates, and the Regional Director for the client, the team were trusted to be able to source a business-critical hire who would be able to grasp a complex setting and implement a turnaround strategy quickly and effectively.

The key requirements of the role were that candidates should have a background in delivering turnaround projects, and would be familiar with complex adult care, as this setting specialised in this field.

Owing to the network and market knowledge of the Specialist Care team, the successful candidate was introduced and had started in less than four days, closely meeting the brief and has been instrumental in turning the home around.

Frankie and Compass Associates have been excellent in supporting me over the last 7 years with many different roles for many different companies. Although I have only worked with Frankie recently, he has been incredibly professional throughout the recruitment process and has a wide range of contacts. There have been occasions we have managed to secure a new role sometimes quicker than we have both anticipated! He is incredibly hard working often keeping me updated with calls throughout the day and goes the extra mile to keep me informed of any progress.

Frankie also supports me to fill vacancies as I know he can provide recruitment support to providers to give the best care and support to their residents. I’m looking forward to continuing to work with Franklin into the future.

Paul Wright, Interim Improvement Director